Dispatch Times
We aim to package and ship your items as soon as we can. In general your goods will take approximately 2 to 3 weeks to arrive with you, depending upon our stock levels.
Exchanges
If you prefer you can exchange the item instead. Please submit an order immediately to reserve that item & indicate in the comments that you would like it shipped in exchange for an item you are returning. Please also include a note in your return that you are exchanging for this item. If you're in a hurry to receive the item, it might be better to just submit it as an order & send your return for a credit card refund.
Phone orders
To ensure we have the correct information, we ask that you place your order online via our website or email us with details.
Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable.
Despite our best efforts, a small number of products in our website may be mis-priced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
Returns
We accept returns so long as they are taken to your nearest store within 15 days of purchase. You will be refunded within 15 days of receipt of your return & you will receive an email notifying you that you been credited. Unfortunately, shipping charges are not refundable.
Scope
These Terms & Conditions apply solely to
internet orders made though www.sleeprightuk.com. Items bought in store are subject to different terms, which are available at the point of sale in store.
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